I'm going to explode

A&A'smommy wrote: Two months ago i did a wedding it was for a friend of a friend.. I know her I know she is odd but whatever it was a job. Anyway I got her pictures back to her (I do proof disks) in one week normally I take two weeks and they told me they wanted ALL the pictures I was like yeah right whatever, I gave them all of them except the few that were out of focus or someone jumped in the way (that seems to happen a lot to me ) well then it was all we could do to get together either I was gone or she was working until like 8oclock so finally I just took them to her VERY out of character to me but I did it so that she could have her pictures and get them ordered. 2 weeks later she calls and says there are some blurry pictures on the last disk (there were 3) so I said ok bring them to me and let me look at the them so a like 3 weeks later she calls and says can my husband bring them to you today.. so I was like yeah sure. I look at them and remembered that my flash had died and the lightening was off and I had some issues it wasn't that many and it was ONLY on that disk. SO anyway 4 days later I had them finished and called her husband because she out of town for work for a week. Well anyway he says he is coming to get them that night around 5 I had to go get some last minute christmas shopping done and so I left him and note and told my husband to give them to him well he never shows up and he doesn't call for a WHOLE week, we were out of town until late the night and then we were busy with family and christmas stuff until today so I checked my email today and saw that she had emailed me tuesday asking me to bring her their pictures so I was like "sorry I have been gone and busy with family call me when you are ready to come get them" so anyway she sent me and email back asking me if I could bring them to her today I said "I'm sorry I can't I have company today and will be alone with kids tomorrow" ('m not taking my kids up and there just to turn them around and put them back in the car and I'm NOT leaving them in the car) so she sent me and email back saying "Ok well I would appreciate it if you could bring it to me sometime before wed. to my job. By the time I get off most times its too late to do anything but go home and try to get supper cooked." (thats copied from her email that she sent me) I am SO frustrated by this. I already told them that I did what I could with the pictures and that they could have a free sitting fee for the trouble and the few pictures that are blurry. How would you feel about this and how would you deal with this? personally I think I am done with weddings I'm TIRED of the hassle and I'm tired of dealing with customers, I feel completely defeated. I should have known when her mother came up to me and told me that she wouldn't be there at the time I needed them (for the wedding) and asked me if I had ever done a wedding before, and talked to me like I was a dog (I nearly cried and I don't cry that easy). I shouldn't have done that wedding I should have known better...

ETA: sorry this is so long if you got through all of this TIA!!!

mckayleesmom replied: Sorry girly....can you put it in the mail?

She sounds like a snot.

A&A'smommy replied:
she lives 15minutes away and works 5minutes from my house I think I'm just going to get my mom to watch the girls tomorrow I wish they would just order their pictures so I don't have to worry about it anymore

redchief replied: Reminds me of the customers we've had that order and bring in their own plumbing fixtures, beg us to install them, and complain about how the job looks when it's done. Sometimes you can't win no matter what you do.

MoonMama replied:
WTH?! And yet she can't come by and get them? Sorry honey! I'd probably just take them to her just to get it done and move on, KWIM?

Calimama replied: I'd drop them off at her work and be done with her.

MommyToAshley replied: I don't think it matters what service industry you are in... there are always going to be customers that are like that. Hang in there and don't give up your dream because of one idiot. Eventually, you have to meet the great couples that love that you are helping them to preserve this special day forever.

A&A'smommy replied:
yeah your right I think I'm going to change a LOT of things I haven't decided one way or another yet but both will work and prevent issues like this. But that will come after the new year

Insanemomof3 replied: I would just take them to her. She sounds like a brat.

A&A'smommy replied: I sent her an email back saying that "I will try and figure out a way to get them to you tomorrow, I don't normally do delieveries unless there is NO other way" she sent me one back saying "Sorry. I just don’t see another way. Right now anyhow. And I would really like my pictures. I think we have what we want picked out on the other discs." Well you know what you could have asked and said that you don't think you can get to them and don't lie about your reasoning, that is one of my biggest pet peeves.

A&A'smommy replied: SO apparently she got a little nicer and is sending her husband who is running errands around town today by the house to pick up pictures

Danalana replied: Yuk! I hope he comes and gets them.
And I agree, don't give up just because of one snotty customer. There are some great ones, too!

jacobsmama replied: I hope he comes to get them. that is not fun at all. I have alot of customers who can be a real pain but then I have others who remind me it is worth it.

I think she is also taking a little advantage since she "knows you" on a different level..kwim?