Ebay vent....WWYD?

coasterqueen wrote: I am so angry right now. I won an auction on a pair of Robeez back on Oct 19th. I paid for them right away and they were supposed to be shipped Priority Mail (so 2 to 3 days in transit). I emailed the person 3 times because by the end of Oct I still did not have them. FINALLY she got back to me and said there was a death in the family and they went out in last Friday's mail. I emailed her back telling her I'm so sorry for her loss and I appreciated that she got them in the mail, blah blah. So yesterday I STILL hadn't gotten them and if they were shipped PM (which is what I paid for) then I should have had them by now. So I emailed her back asking her what is the deal because they are a gift for someone else and I'm getting worried they won't be here in time. I just read my email and she said because of the death in her family they never got in the mail so she sent me a postal money order yesterday refunding me. HUH? WTF? So now I have to wait for my money AND I have no shoes to give as a gift. I emailed her back telling her I was trying to be sympathetic to the fact she had a loss but it's still no way to treat a customer and that there is no way I'm going to be able to order the shoes and get them in time and that I was leaving her negative feedback.

Would you leave negative feedback? I've NEVER left negative feedback even times that I REALLY wanted to. I just let it drop, but I'm getting really sick of people on ebay lately. I keep seeming to get burned one after the other and I'm getting tired of it. I paid this woman paypal immediately after auction was over and now she's sending me a postal money order? WTH? If I do leave her negative feedback how will that come back to me? Will that harm my account at all? I have 100% positive feedback on my account and I don't want her to tarnish mine, kwim?

GRRRRRRRRRRRRRRRRRRRRRR!

aspenblue1 replied: I would leave feedback. That is wrong.

mom2tripp replied: I would def. leave her some feedback, that just isn't the way you carry out business

MyBrownEyedBoy replied: ITA. Negative feedback. Death in the family and all, she still could have sent the shoes out Friday. She made a trip to the post office to get the money order, didn't she?

punkeemunkee'smom replied: Don't leave the feedback yet because you can only leave it once and you may want to wait and make sure you get the $$$ order. Also contact the dispute console and/or paypal and file a complaint now just in case she did not really send you a money order. I am sorry that really bites!

mom21kid2dogs replied: Assuming you paid through Paypal non credit card (existing funds), I'd ask for a paypal refund, not a postal money order so your refund is immediate. If you paid by credit card, postal money order is likely your only refund option.

If you fear retaliation negative feedback from the seller, you can always opt for neutral feedback as opposed to negative feedback. That way, you don't endorse the seller and have the "right" to leave comments reflecting your experience. I would likely go this route if the seller has great feedback and a decent # of transactions(like over 100). If that was the case, her story could be plausible. If she has a lower rating (lower than a 98) I'd read to see what her other issues have been. If they were similar, I think I might risk a negative in that case.

Personally, I've been really lucky with EBay but I usually don't risk new sellers or lower feedback scores that reflect the same issues over & over again. Bummer that you didn't get your shoes! Hope you can get it resolved to your satisfaction.

PrairieMom replied: I am amazed at how many "deaths in the family" there are when working with sellers on EBAY. Is there a curse??
In the very least the lady should have sent you an email right after the funeral that let you know that things would be a little late. Are you sure the shoes aren't comming?
I would leave the feedback. She will probably answer it with some sob story, (even if its true) and IF she leaves you neg feedabck you can answer it by saying that you won the item, and she never sent it to you. As the paying customer you aren't the one who did anything wrong.

moped replied: Seriously doesn't sound like she ever had the shoes - big time negatie feedback I say!

What size were you buying - girl or boy gift?

coasterqueen replied: Well now she's saying she had no idea I couldn't get them in my area so she'll send the shoes tomorrow. I told her don't bother! I think she must wanted to get more money for them or something. UGH!

~Roo'sMama~ replied:
That's probably it. She probably wasn't happy with the price they went for. Did she already leave feedback for you? If she did, then I'd probably go ahead with the negative feedback because she couldn't retaliate with neg. feedback for you.

I left a neutral feedback once, and the seller added a response to that (she was a witch with a capital B about it too) in her own record - but she'd already left me positive feedback and couldn't change that. (I deserved the positive too I paid as soon as the auction was over and was super nice.)

holley79 replied: I would report her and leave negative feedback. They still have an obligation to fullfill.

MM'sMama replied: ridiculous.

If nothing else she should have ether,

A. emailed you and let you know they would be sent out late.
B. emailed you to let you know what happened and give you the option to take a refund etc.
or
C. be honest and flat out say they didn't get sent out!

Sorry this happened

Boys r us replied: Even if I GOT the shoes from her I would leave her negative feedback!