Do you say something?

Calimama wrote: I had a delivery guy coming out so he called to get directions. Well as I was explaining he cut me off mid-sentence, with a RUDE tone gave me attitude said he'd do it himself and hung up. Made me think a little bit. So when an employee is rude, (ex. waitress, cashier, etc) do you say something to the manager? Or just let it go?

A&A'smommy replied: Yes I would say something there is NO need for someone to be rude for no reason!!!

lovemy2 replied: It all depends on the circumstances - something like that YES I would call....

Did you get your delivery?

boyohboyohboy replied: i always say something to a rude person, as someone who was in customer service i just feel there is no excuse..
at the same time i always compliment a person who gives great customer service.

Crystalina replied: I will always say something. Too many people don't which is why people are rude like they are. People either aren't reporting them or the employers just aren't dealing with it. Customer service has been gone for years now.

Our Lil' Family replied: Yeah, I'd wait until I got my package and then pick up the phone and call his supervisor...there was no reason for him to do that to you!

redchief replied: I'm a more direct sort. Sometimes people are just having a bad day, you know, so I've learned to allow for that possibility. I speak with the rude people directly.

MoonMama replied: Sometimes I do, for something like that I would!

Kentuckychick replied: I said sometimes.

However, having worked in customer service for years and years I can tell you that I've probably had to deal with more rude and hateful customers in my lifetime then I've ever had to deal with rude employees. And to be honest there were a few times I couldn't bite my tongue.

C&K*s Mommie replied: If it is a big enough situation that warrants it-yes. I will express myself to the person directly (try to incite something from them just to get them madder ) or I will speak with the manager. Most of the time I just blow it off and move past it. I also give praises to a manager if I receive great service from an emplyee.

mysweetpeasWil&Wes replied: I voted sometimes. I think everyone is allowed a bad day here and there. The older I get, the easier I am able to let things slide. I have better ways to spend my time than to make a big deal out of someone's rudeness. In other words, it feels better to typically just move on and forget it.

grapfruit replied: We almost always say something to a rude employee. What ticks me off w/waitresses/waiters is when they are 1) rude and 2) don't pre-bus tables and give refills (i.e. their job). I leave generous tips if the service is good (typically 20% or even more depending on the bill) but if they are crappy I go the other way. We've left w/out giving a tip before.

The other day I had the strangest experience at Wal-Mart.

I was checking out and the kid ringing up my stuff, mom came up to I guess pick him up from work. She had a "friendly" argument w/him about what time he was suppose to get off. She thought 2pm and he said no 2:30pm. It was about 1:50pm at the time. She stood there arguing with him (not meanly) the entire time. I was p-o'd about it. Hello lady! You're son is at WORK, either wait until he's between customers or walk around until he's finished. Regardless of the time he can't just walk away mid-check out b/c you're ready to go. I can't believe I kept my mouth shut. Must of caught me on a nice day!

Not that it matters, he wasn't really being rude, he was really trying to pay attention to ME (as he should IMO) but she just wouldn't let it go.

grapfruit replied: Oh and I agree w/CeCe, if I got GOOD service I am apt to tell the manager or even the person "servicing" me (doesn't that sound dirty?). It makes their day when you thank them for good service and they're more apt to be helpful to the next person.

I know that I ALWAYS try to give good customer service, and it sticks w/me when somebody thanks me for that (which does actually happen!)

Oh and I (usually) do a good job of not "passing" my bad day onto my customers, so I appreciate it when a waitress or CSR doesn't pass their bad day onto me.

Kentuckychick replied:
It really does make their day! I think it makes my day as a customer when I'm treated really kindly as well so I know when I worked in customer service (I worked at JCPenney) I always tried to be positive (I really was rarely rude to customers... but if I'm being honest there were occasions ) And you are SO right, there's no need for anyone to spread their bad mood around!!!

I think the biggest pet peeve for me was the customers talking on their cellphones who came to be rang up and treated ME as if I was THEIR inconvenience! One woman was so rude about it that I actually just sat her things aside and started ringing up the person behind her. She hung up and asked me what I "thought I was doing" and I said nicely "I didn't want to interrupt your call, I'll let you finish then I'll ring you up"... she just walked away, then everyone who'd been standing behind her line started talking about the rudeness of cellphones. I stayed out of the conversation

The other was people leaving things on the floors of the dressing rooms -- but that's a whole other story


I do remember once, within the first months of working there I had one elderly woman give me $5 for carrying her bag out to her car for her. She thanked me profusely and said something along the lines of how kind it was of me and how I gave her faith in humanity... I had to stop and wonder what sort of people she'd been dealing with that my simple gesture would give her that sort of faith... it was really touching to me. I think that made a huge impact and was something I never forgot.

gr33n3y3z replied: I tell the rude person to go find another job if you dont like the one that they have and then I report them

Hillbilly Housewife replied: If the person is still around after being a butt, I will usually tell them to get another job if they don't like the one they've got. A waiter\tress, I will ask them if they're having a bad day - they'll usually say something like "yes, I am, OMG, I'm sorry I must seem like such an a**". And then they'll make an effort to be a wee bit nicer.

Then there's just the complete jerks - that I am as rude to them as they are to me - then I report them.

Boo&BugsMom replied: If I can find a manager, YES, I say something. There is no reason for them to act so rudely. If nobody ever said anything then they'd always get away with their behavior. I treat people in these situations like I would treat a misbehaving child, because that is really how they are acting, childish. Troy emails the companies.

TheOaf66 replied:
and gets stellar results by the way


causing a big scene in front of the public and humiliating the person is really not effective

Crystalina replied:
I agree. People will not look at the employee but rather the person doing the cussing or reaming of the a$$.

I just wish people would do their jobs! If you don't like your job find another one. I loved my job so I was always in a good mood (even when wiping butts ).

I have to say though that for every rude and uncaring employee I come in contact with there are so many more nice ones. So that kind of makes up for it.

gr33n3y3z replied:
very true

holley79 replied: It all depends on the circumstances.

Boo&BugsMom replied:
This would be my dad, not me.

TheOaf66 replied:
I was not pointing any fingers